Benefits Workstation can be delivered to your organisation in different ways. You choose the method that is best for your business. 1. Delivered via Software as a Service (SaaS). 2. Installed on your server. 3. Hosted on our servers. 4. Delivered through an outsourcing partner. Compare the Delivery Options Feature SaaS Hosted Installed Outsourced Client pays a per member per month fee X X X X Client pays upfront implementation fee X X Client pays separately for upgrades Depends on contract Depends on contract Client manages IT issues X Client responsible for replacing aging servers X Client handles day-to-day operations supported by SBC X X X Delivered via SaaS With SaaS, Benefits Workstation is hosted by SBC and clients pay a per member per month subscription fee to access the software. There are no upfront licensing or implementation fees. In fact, implementation is faster than with installed solutions. All organizations choosing the SaaS delivery model run the same version of Benefits Workstation. This simplifies support issues and makes maintenance more efficient and cost effective for clients. And, upgrades are free, as well as headache-free. SaaS can be a good option for clients with limited or stretched IT resources. Through our hosting facility, you will have access to Benefits Workstation without any IT responsibilities, including setup and ongoing maintenance. Our facility offers over 376,000 square feet of secure server space, protected by a state-of-the-art security system, including biometric scanners. Hosting Benefits Workstation also can be hosted by SBC. SBC provides this service through our hosting facility. You will have access to Benefits Workstation without any IT responsibilities, including set-up and ongoing maintenance. Our facility offers over 376,000 square feet of secure server space, protected by a state-of-the-art security system, including biometric scanners. Installed on Your Server If you would rather manage the technical environment yourself, you can opt to install Benefits Workstation on your own servers. When Benefits Workstation is installed at your organization, you become responsible for operating that hardware and supplying the IT resources needed to manage it. Outsourcing SBC can provide Benefits Workstation through an outsourcing partnership if required. Please contact our Sales Team for details. Setup and Ongoing Maintenance Regardless of the delivery method you choose, SBC's setup services include the configuration/implementation of Benefits Workstation to your business requirements, skills transfer appropiate to your delivery option and unlimited post-implementation support. For more information, please visit the Client Services section of this Web site. SBC's set-up services include: Configuration and tuning of server hardware Set-up of appropriate database, application and presentation layers Configuration of interconnectivity and network security Set-up of test and production databases Configuration of necessary software Set-up of T-1 connectivity line Configuration of firewall Load balancer set-up With both our SaaS and hosting options, SBC's ongoing maintenance services include: Monitoring and system management 24 x 7 monitoring of servers and throughput Managed storage and data backup Full system backups taken once per week Incremental change backups taken daily Storage of backups in a secure facility within the data center Retention of two weeks of backups Disaster recovery Guaranteed full recovery of a system within two days in most cases Servers equipped with hot-swappable RAID disks ensuring no down-time through single disk failure and redundancy in key server components