What Our Clients Are Saying

Thoroughly Impressed

"We have been thoroughly impressed by SBC’s level and speed of responsiveness during our initial implementation as well as during our ongoing support. Our conversion went smoothly due to the highly skilled implementation team at SBC. They were able to guide us through the conversion with clear project plans and attention to detail. The implementation team in particular was able to help us as a client see the impact of our decisions before we made them and asked us the important questions that we needed to answer in order to have the most comprehensive system possible. "
Pension Consultant, Presbyterian Healthcare Services

Manager Self-Service

Many clients opt to add a Manager Self-Service module, which can be used by managers or local benefit representatives. Manager Self-Service users can be granted a range of access levels to features such as reporting functions, and the ability to enrol employees in benefits and enter an employee's life event.

The self-service interface uses our proprietary rules engine, so you can be assured that only valid elections or changes are allowed, and more importantly, that consistent results are provided. All types of self-service transactions are available, including:

  • Open enrolment (including confirmation statements)
  • Change in status enrolment
  • Special enrolment
  • Changes to dependent and personal data
  • Life event processing
  • Pension estimates
  • Retirement via the Web
  • Management of billed invoices and receivables
  • Compensation history review and verification (including all cash and non-cash compensation, such as base salary, bonuses and variable compensation)

Our self-service features are easy to use, with on screen guidance for frequently asked questions and help topics. Users can find complete benefits information and access all transactions (past and present) from one module.

Best of all, Lifeworks' self-service features are completely real-time integrated. Instead of a nightly batch update, when a change is made through Lifeworks' self-service, the change becomes effective immediately.