Training
SBC's reputation as a benefits software industry leader extends to our customer training, documentation and support. Our skills tranfer arrangements are tailored to meet your requirement for maintaining and operating our software — for as long as you use our software.
SBC provides training to benefits staff members who will be responsible for using Lifeworks to administer employee benefits. Typically, we conduct an initial training session at the time we deliver your test database for unit testing.
The training sessions will give your benefits staff:
- An overview of system functionality.
- Detailed information about using the system.
- Train the trainer instructions so that your staff can orient managers and others to Benefits Workstation.
After the final conversion of data and prior to the go-live date, SBC will prepare a customised procedures manual detailing your specific administrative procedures. This procedures manual will supplement the standard user manual and will contain:
- Step-by-step instructions for each administrative process.
- A complete data dictionary with screen-by-screen definitions of data fields.
The source of each data item.
Separate training will be conducted for your IT staff to prepare them to assist your benefit administrators in maintaining the database, Web functionality and ongoing application maintenance.
Other training can be provided by agreement.